WARRANTIES
& RETURNS
Every item that we sell is
guaranteed for its normal life under standard, non-commercial use.
Should any product fail to meet your expectations, for any reason,
simply return it with proof of purchase. We will replace it, refund the
purchase price or credit your credit card, whichever you prefer
depending upon your original payment method.
Common Warranty
and Guarantee Questions-
What happens if I get my chair and
I am totally unhappy with the product itself.
In well over a decade you would be the first, so there would be dire
concern on our end. Please remember that we are craftsman, artists,
and most of all perfectionists, all wrapped into one. We have
never had an unhappy customer due to the quality of our products.
What happens if I
receive my chair and something is broken?
It doesn't matter if you receive a broken part or you accidentally break a part,
just send it back to us and we'll replace it as long as you have your chair.
Some parts are interchangeable, please let us know what part is broken before
shipping yours. We may be able to send you a replacement right away!
Do I have to
pay shipping on a part that was broken on it's way to my house?
It will be quicker if you do and we'll reimburse you when we send the part back.
Please email us with the cost you incurred or send us the shipping receipt
and we'll have a money order with your new part. If your shipment comes
damaged completely, please deny receipt of the order.
Do I have to
pay for the part or pay shipping on a part that was broken while my kids
were playing football around the chairs?
NO on the part replacement we'll cover that, but YES on the shipping,
both ways, when you ship the part or parts, have them charge you for
return shipping also. BUT, you DON'T have to pay for the
replacement part itself. We'll make the part and send it right back to
you.
Do I have to
pay for the part or pay shipping on a part that cracked or broke after
owning my chair for any length of time, ex: 1 year or 10 years?
NO on the part replacement we'll cover that, but YES on the shipping,
both ways, when you ship the part or parts, have them charge you for
return shipping also. BUT, you DON'T have to pay for the
replacement part itself. We'll make the part and send it right back to
you.
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